Saturday, November 3, 2012

How to Measure ROI of Marketing Campaigns?



In grappling with marketing budgets and how many resources to allocate to various competing marketing channels, from established media to emerging platforms, the conundrum arises: What metrics most effectively measure ROI on marketing budgets?

The article above offers a frustratingly opaque description of “a straightforward decision support tool for precisely that purpose. Geared to brand managers, not postdoctoral researchers, the tool used simple response curves that allowed the marketer to simulate different scenarios of marketing spending. The tool was embedded in an easily used PowerPoint slide and proved invaluable for settling on marketing approaches that hit the sweet spot for a number of variables, from cost to effectiveness to risk.” While I would love see this tool in action, the article later discusses more straightforward metrics used by C-suite executives at one firm to measure marketing ROI more concretely. These metrics measured the impact of advertising on consumer recall, on consumer’s perceptions of the business, and on sales leads and revenue. Although these may be rather blunt instruments, they are readily understandable and well-established ways to measure impact, albeit rather old school when juxtaposed with the latest tools in the digital marketer’s arsenal.

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